At PrepaidSatphone, our main concern is to provide you affordable and reliable solutions for your satellite phone. We want your experience with us to be easy and comfortable.
Return and exchanges:If, for any reason, you are not completely satisfied with a purchase,you may return most items without any penalisation within 7 days of receipt for an exchange or full refund. Shipping fees in this case are non refundable and are to be handled by the customer. Defective items are handled on case-to-case basis. If you receive a defective item or you purchase has been damaged during the transportation, you will be reimbursed for shipping fees (standard). Our team will proceed to verification and will sent you a new item or refund it.
Warranty: Duration and scope o fwarranties on Equipment are limited to the manufacturer's warranty. Please refer to the Manufacturer's website or product manuals/packing for more information. Equipment repairs by the original manufacturer are subject to the warranty terms of the manufacturer.
Condition: All items being returned must be in original condition.
Not refundable items:Activated Sim cards are not refundable and can not be returned or exchanged. There must be no visible scratches or wear on any part of the simcard to be considered for return
Procedures:All return authorization requests should be submitted through our email contact. All returns are subject to an evaluation, every return is subject to strict verification on the basis of what was proclaimed inthe initial request, study the reason of return and will give you the answer concerning your request of return. We strongly request that you certify all shipments and obtain a tracking number, as PrepaidSatphone is not responsible for shipments previous to acceptance and arrival at our office.
General:SIM cards are subject to refusal in cases where the item was used,opened or refilled. PrepaidSatphone provides the prepaid cards and services "as is” and makes no warranties either express or implied. Please remember that we are not the manufacturers of the product, we are a distributor of these products. PrepaidSatphone is not liable for the inadequate usage or lack of service of any product for any reason not depending of PrepaidSatphone. This return policy is defined for products distributed throught PrepaidSatphone.