About PrepaidSatphone
 Philosophy of PrepaidSatphone
 Why Prepaid?
 Who are the customers of PrepaidSatphone?
 What kind of services and products does PrepaidSatphone offer?
 What are the exclusive services offered by PrepaidSatphone?
 What does pre-order mean?
 Is my SIM card is activated at the moment of reception?
 How long does it take to activate a Sim card?
 Why do I get the message “Service not authorized, not registered or similar?”
 What to do when the simcard time validity or the credit expires?
 Does PrepaidSatphone recharge?
 How PrepaidSatphone recharge?
 Can I keep my assigned phone number?
 Can I also use my credit for Data calls or SMS services?
 The value added tax, VAT 21% is included in the final prices ?
 What kind of payment is accepted?
 Do I need a registered account in Paypal to pay with PayPal?
 Is secure to pay online on PrepaidSatphone?
 How do the payment procedures work with PrepaidSatphone?
 Can I pay with the currency of my country?
 Could I know the exhange rate if I pay in other currency that USD?
 When I will receive my bill?
 Can I get refunded?
 What guarantee do I have if the product is damaged?
 What is the delivery cost?
 How long does delivery take?
 Am I able to track my shipment?
 Are there any places in the world where the prepaid simcards do not work?
 There are countries where PrepaidSatphone NOT offer their products or services?
About PrepaidSatphone

PrepaidSatphone is the first service provider specialized in the selling of prepaid airtime for satellite phone devices. PrepaidSatphone is an authorized distributor of products and services for Iridium™, Inmarsat™ and Thuraya™ facilitating to the customers a safe purchase in our Internet shop.

 
Philosophy of PrepaidSatphone

The constant technological evolution linked to accessible rates and easy utilization of satellite phone devices has become a reality. Our goal is to offer personalized service of prepaid airtime satellite worldwide. We help our customers with flexible and economic solutions including the guarantee of our commitment and professionalism.

 
Why Prepaid?

Prepaid cards are the ideal solution for short or medium-term trips and seasonal users looking for great airtime rates. No contract, No monthly bill, the prepaid cards are the best choice for users who know how much time they need and strive to keep the communication cost under control.

 
Who are the customers of PrepaidSatphone?

…they are global adventures and business travelers, recreational users, mountaineering expeditions, sailors, pilots, hunters, fishermen, climbers, skiers as well as the sectors such as oil and gas, humanitarian /disaster relief, broadcast media, governments, corporations, homeland security, transportation, maritime and aviation services.

 
What kind of services and products does PrepaidSatphone offer?

PrepaidSatphone offers Satellite Phones equipment with an affordable wide range of prepaid simcards with different rates and time of validity according to the customer’s needs. PrepaidSatphone also offers technical support for all their products and services.

 
What are the exclusive services offered by PrepaidSatphone?

- Free shipment of the product at customer choice (only SIM cards)
- Choice service activation on a date requested by the customer.
- Personalized alerts service via email when your prepaid card has less than 25 minutes remaining and 3 weeks before the card expires.

We aim to help our customers avoid the loss of money and communication time.

 
What does pre-order mean?

We are expecting a product to arrive from the manufacturer or vendor. Making a preorder of this item now, PrepaidSatphone send a quotation to the customer. This quotation guarantee the same price and conditions at the moment of the preorder was taken. Then the customer have priority for delivery when the product arrives at our warehouse.

 
Is my SIM card is activated at the moment of reception?

This service of PrepaidSatphone is exclusive.

-You receive your sim card activated for immediate use.
-You can choose a date for the activation of your sim card . On date you choose, your sim card will be operational, ready for use.

 
How long does it take to activate a Sim card?

The activation process takes place within 3 hours. The service is operational upon the reception of the next information:

-Confirmation that your sim card is activated
-Assigned voice, data or fax number

 
Why do I get the message “Service not authorized, not registered or similar?”

This is a message confirming that your sim card has not yet been activated and is not registered in the database of PrepaidSatphone. If this occurs unjustly, please send us an e-mail to: support@prepaidsatphone.com

 
What to do when the simcard time validity or the credit expires?

-Let the credit or validity time expires
-Recharge your credit

 
Does PrepaidSatphone recharge?

YES. All plans expire at the end of the valid period or when your minutes have been used. Please visit our page www.prepaidsatphone.com and buy the recharges according your needs in the category “vouchers”.

Note: you can buy this service only if you have a prepaid plan activated with PrepaidSatphone. If it is not the case, please acquire a new plan.

 
How PrepaidSatphone recharge?

During the checkout process indicate in the box “Special Instructions” which option do you prefer that PrepaidSatphone manages for you:

1. Immediate top up of your account
2. Write the date to reload your account

 
Can I keep my assigned phone number?

To keep the assigned phone number, the SIM cards should be renewed within 90 days after the credit expiration or minutes consumption.

 
Can I also use my credit for Data calls or SMS services?

The prepaid plans include voice, data and SMS services. See all the details of these products in www.prepaidsatphone.com

 
The value added tax, VAT 21% is included in the final prices ?

NO, this tax is calculated automatically by the system according to the final destination of the shipment.

 
What kind of payment is accepted?

-Visa, MasterCard, American express, JCB
-PayPal
-Bank transfer

 
Do I need a registered account in Paypal to pay with PayPal?

To be able to pay with PayPal you need to have an account registered with them. If you do not have this account yet, PayPal will assist you to create a new account during the purchase process. For more information please visit : http://www.paypal.com

 
Is secure to pay online on PrepaidSatphone?

All the transactions through our site have the better warranties of security, confidentiality and integrity for the buyers. Our site is protected with the highest SLL 128bit security encryption (secure sockets layer) in all communications, avoiding the interception of information by third parties. PrepaidSatphone follows the security standards as 3DSecure of Visa and MasterCard. Each operation requires the authentication of the owner credit card to the issuing bank.

 
How do the payment procedures work with PrepaidSatphone?

When you select our products or services on PrepaidSatphone website, you are redirected to a safe site belonging to the bank company where you give the requested information about your credit card:

-Credit card number (PAN)
-Expiration date
-CVV (Verification code)

The issuing Bank checks the authentication of the owner. Then the client will be informed about the result of the operation. Once the payment process is finalized, you will be returned to PrepaidSatphone web site.

 
Can I pay with the currency of my country?

The service "Multicurrency" offers to the customers the option to pay in dollars or in some other currency. It is available in euros, dollars, British pounds and Japanese yens.

 
Could I know the exhange rate if I pay in other currency that USD?

The service "Multicurrency" allows to the cardholder to know at the moment of purchase the exact amount that your bank will charge.

 
When I will receive my bill?

When your order is processed PrepaidSatphone will sent you an e-mail notification with the specific order number and detailed invoice in PDF format.

 
Can I get refunded?

Please check PrepaidSatphone Return Policy.

 
What guarantee do I have if the product is damaged?

Please check PrepaidSatphone Return Policy.

 
What is the delivery cost?

Courier service: the system will calculate automatically the shipment fees during the purchase operation.

 
How long does delivery take?

The delivery time varies between 2 and 10 working days depending on the target country and the selected shipping service.

*PrepaidSatphone is not responsible for incorrect addresses and insufficient delivery information.

 
Am I able to track my shipment?

When your order is processed with Courier service you will receive an e-mail with detailed instructions regarding the shipment. This mail will contain a tracking/reference number.

 
Are there any places in the world where the prepaid simcards do not work?

The prepaid simcards can be used anywhere within the coverage of satellites network of each system. For further information please contact us : info@prepaidsatphone.com

 
There are countries where PrepaidSatphone NOT offer their products or services?

In the following countries the use of satellite phones is prohibited or restricted, so we decline to ship to these destinations.

- North Korea
- India
- Cuba
- Lybia
- Syria
- Myanmar

 
 
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